Frequently Asked Questions

Discover everything you need to know about our sartorial excellence and customer services.

What makes an E. Marinella tie unique?

Each E. Marinella tie is handcrafted in Naples using traditional methods and the finest hand-printed English silks, following a heritage of elegance that dates back to 1914.

Do you offer international shipping?

Yes, we ship our luxury products worldwide via premium couriers. Shipping costs and delivery times vary depending on the destination country.

How should I care for my silk accessories?

To preserve the quality of your silk, we recommend professional dry cleaning only. Avoid direct contact with water and store your ties flat or rolled to prevent permanent creasing.

What is your return policy?

We accept returns within 14 days of delivery, provided the items are in their original, unused condition with all tags and packaging intact.

Can I request a bespoke or custom-made tie?

We take pride in our bespoke service. For custom lengths, widths, or specific fabric requests, please contact our customer service or visit one of our physical boutiques.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional secure payment methods to ensure a seamless checkout experience.